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RMA & Spare Parts Management

PES offers a complete returns management program that includes: returns, packaging, repackaging, warranty fulfillment, repair, and refurbishing. This program provides added value and allows us to maximize profits as well as realizing significant cost reductions while minimizing disposal.

Product returns are categorized and tracked in order to maintain the highest output quality. Corrective actions are monitored and reported to the customer as necessary. Returns pass through quality assurance for an initial disposition and ultimately a decision is made whether to restock, repair, return to vendor or liquidate according to the customer's specific needs.

Product Returns Management Program



National Parts Depot 31 Elkay Drive, Chester, NY 10918    Toll Free: (800) 524-8338 Ext. 2395 Outside U.S.: (845) 360-2395
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