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Replacement Management - Advanced Exchange & Board Banking

Purchasing boards via our advance exchange program is the fastest service option to receive a repaired circuit board or unit. Parts can be shipped to your location or direct to a technician in the field to eliminate your customer's downtime.

A repairable core must be returned within 30 days to avoid charges. Cores not returned within 30 days will become property of the customer, and the cost of a new unit will be charged to replenish our stock.

Replacement Management

Some reasons a core may not be repairable include but are not limited to: cracks, breaks/ burns in the circuit board, liquid spills, corrosion, or missing essential components. All cores will be inspected within 10 business days from receipt, and customers will be notified immediately if a core is deemed non-repairable.

If returning cores within the specified time period is not possible, we offer board banking and repair and return services. In the board banking system, PES will manage your inventory at our location in Chester, NY and repair and ship units as required. The repair and return service is the slowest option, as we will repair the non-working unit from the field. When repairing the unit is not possible a nominal fee will be assessed to cover inspection and handling costs. All of these services help to reduce inventory carrying costs and customer downtime by shortening the exchange process.

 

 

National Parts Depot 31 Elkay Drive, Chester, NY 10918    Toll Free: (800) 524-8338 Ext. 2395 Outside U.S.: (845) 360-2395
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