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Board Repair Services Case Study

The Client

Our client is a leader in advanced imaging and networking technologies for the desktop to the print shop. The company also offers advanced software solutions, wide-format printers, microform digital imaging systems and scanning systems for specialized applications. They deliver expert professional services and client support through an extensive network of direct sales offices, authorized dealers, resellers and distribution partners in the United States, Canada, Mexico, Central America and South America.

Reverse Logistics,PCB Repair Service

The Challenges

To provide the client with an uninterrupted servicing network for PCB repair and mechanical refurbishment that supports a nationwide network of branches, dealers, sales offices, and authorized resellers for its full line of products and accessories.

To provide repair services for a wide range of products that include recently released models as well as legacy models while maintaining lower repair costs, shorter repair times, and higher repair yields which result in overall cost savings.

To seamlessly integrate the client's process of product return into PES's processes to ensure a smooth transition from field service new parts purchases to repair/refurbishment parts purchases by field personnel.

The Solution

After a six month trial period whereby PES's repair capabilities and processes were evaluated by the client, they designated PES as the authorized warranty returns center for all field returns. By obtaining this authorization PES was allowed access to the entire client's servicing updates, parts ordering channels, and support channels and personnel. This authorization allowed for a seamless, uninterrupted inventory of product returning from the field allowing a number of different field return programs such as advanced exchange programs, board banking, and forecasting.

Implementation of a new parts and warranty return tracking software package enabled PES to customize on demand based on customer needs. This ability has afforded our client with the flexibility to change the product or repair process as demanded from technicians working in the field. PES analyzed available field usage data of new product which allows us to determine products that should be part of the repair programs. This data is used to establish forecasts and trends for repairs and refurbishments.

The Results

* PES has less than 1% return rate on all repaired products.
* PES has just over an 80% yield on products able to be repaired.
* Data provided to our client's corporate headquarters has resulted in the implementation of design changes to correct           recurring problems on PCB and related mechanical assemblies.
* Tracking methodologies implemented by PES has allowed our client to more accurately track field returns from dealers and      branches resulting in reduced fraudulent claims on product being returned as part of the advanced exchange program.

Outsource your Repair & Engineering needs to National Parts Depot

We've been in the business of Repair and Engineering services and other outsourcing services for the past six years. If you would like to find out more about outsourcing your Repair and Engineering needs to PES, please feel free to e-mail us at 
PES Repairs and a team member will contact you within 24 working hours.

Available Services

Electrical Engineering
Mechanical Engineering
Test Engineering
PCB Repair service
Test Fixture Design
Board Layout
Inventory and parts management
Reverse Logistics services



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