Home

   

Contact us

 

Terms & Conditions
 

Minimum Order Policy

A minimum order of $15 is required for all order placed over the phone or website. Minimum order amounts do not include tax or shipping and handling charges.

Warranty

All new and refurbished replacement parts carry a 30 day warranty unless expressly listed otherwise.

Warranties are extended from the date of purchase and National Parts depot reserves the right to deny a warranty claim in the event the damage/defect results from improper or inadequate maintenance, unauthorized modification, or misuse.

Please contact your salesperson for an RMA # for all warranty claims.

Products repaired or refurbished by our Product Engineering & Services Division (PES) carry a warranty of up to one year as stipulated in repair/refurbishment contract.

Shipping

Orders for stock parts placed by 4PM Eastern Standard Time will be shipped that day (see the table below for carrier specific information). Once your order ships, you will receive an email containing a copy of the invoice and another with the tracking information.

Your Order Must Be Placed By Shipping Methods Delivery Time in Business Days
4:00pm UPS
Ground
Orange
Blue
Red



Red Early AM Saturday


Up to 6 business days (10 days) should be the max
Guaranteed 3 day
Guaranteed 2 day by 5pm
Guaranteed overnight by 10:30am (12pm to some locations)

Guaranteed overnight by 8:30am (not available to all areas) Saturday delivery

4:00pm UPS Canada

UPS STS
UPS XS



UPS XPD



Ground delivery to Canada
Guaranteed next day delivery 10:20am, 12pm, or end of the business day (see time in transit section of the UPS website)

Most shipments to Canada are delivered within 2 business days

Ships Next Day USPS
Priority Mail
Express Mail
International Express Mail


Delivery within 2 days to most locations.
Guaranteed overnight delivery to most locations
Fast, reliable service to over 190 countries

Ships Next Day FedEx Ground
Ground


Up to 5 business days depending on location by end of day

3:00pm FedEx
Saver
Economy
P1


Guaranteed 3 day by 4:30pm
Guaranteed 2 day by 4:30pm
Overnight by 10:30am

 
Pick Up

No charge for customer pick ups

As Requested Bulk

Carriers vary by location, ask your representative for a full listing

UPS Ground Map - Average Business Days in Transit

Returns

Please call (800)524-8338 and speak with your sales representative prior to returning any product. All returns require an RMA #, which are valid for 30 days. Make sure a copy of the RMA is included with the item being returned and the RMA# is visible on the outside of the package to ensure proper handling once it reaches our facility.

Ship returns to:

National Parts Depot
RMA#
31 Elkay Drive
Chester, NY 10918

A 20% restocking fee may apply to all non-warranty returns. Parts must be returned in a sellable condition including original packaging for credit to be issued. National Parts Depot reserves the right to refuse any non-warranty items not returned over 30 days, without an RMA #, or in any other manner not in accordance with out return policy. For a full version, please visit our page dedicated to our Return Policy.

Advance Exchange/Core Return Policy

National Parts Depot's advance exchange program allows you to order quality repaired/refurbished parts for same day shipment (where available) at a discounted price. Core return tags will be included with all repaired/refurbished parts that require the return of a core. A repairable core must be received within 30 days to avoid being invoiced for the core owed. The charge will be equivalent to the cost to replenish stock.

A repairable core must be:

    Returned within 30 days or you will be invoiced for the core owed The equivalent of the part(s) shipped to you< In repairable condition i.e. no breaks, cracks, or missing parts

If returning a core within the specified time period is not an option, we offer outright purchase as well as repair and return services. For more information, visit our page dedicated to advance exchanges.

Payment Terms

Credit Cards
We accept American Express, Mastercard, Visa, and Discover

Net Terms

We offer Net 30 terms subject to competition and approval of our Credit Application.

Hospitals, Schools, & Government Agencies.

Net 30 terms up to $500 are extended to all hospitals, schools, and government agencies. A Purchase Order (PO) on company/agency letterhead is required, and your order will ship once a PO confirmation is received. Please email or fax PO's to (845) 469-4855.

Sales Tax

By law, sales tax must be charged when shipping to New York only. If you are exempt from sales tax, we require a copy of the appropriate exemption or resale certificate.

 

National Parts Depot 31 Elkay Drive, Chester, NY 10918    Toll Free: (800) 524-8338 Outside U.S.: (845) 469-4800
Copyright | Site Policy | Terms & Conditions | Credit Application | Return Policy | Careers  

Copyright 2012 National Parts Depot All rights reserved.