FAQ

  Where can I obtain recovery/restore software for Toshiba laptop computers?

    Recovery/Restore discs can only be obtained direct from the manufacturer because they contain licensed copies of Windows software. Recovery/Restore discs can be ordered online through the following link: Toshiba recovery media.

  How do I find a Toshiba part?

    First select Shop from the header menu, then slecet "Toshiba" from the drop down list or click on the Toshiba logo on the left-hand side of the page.

  How do I find my System Unit/Model Number/Part Number?

    On the bottom of your Toshiba laptop is a panel that contains all identifying information for your particular computer including system unit number, model/part number, and serial number.

  How do I place an order?

    International orders may be placed online in the same manner as a domestic order. All shipping options are not available when checking out online. Feel free to call 845-469-4800 or use the LiveChat feature during normal business hours (Monday - Friday; 8AM - 5:30PM EST) to discuss other available options or to place an order directly.

  How do I place an International order?

    International orders may be placed online in the same manner as a domestic order. All shipping options are not available when checking out online. Feel free to call 845-469-4800 or use the LiveChat feature during normal business hours (Monday - Friday; 8AM - 5:30PM EST) to discuss other available options or to place an order directly.

  How do I request a return merchandise authorization (RMA)?

    To request a Return Merchandise Authorization (RMA), call us at 800-524-8338 or 845-469-4800 during normal business hours (Monday - Friday; 8AM - 5:30PM EST). Please read the Return Policy on the back of your invoice or online to ensure your return falls within the guidelines.

  What is your parts warranty policy?

    All Toshiba replacement parts have a 30 day manufacturer warranty against manufacturer defects. Unless expressly listed a 30 day warranty is assumed on all products.

  What type of Hard Drive do I need?

    Most laptop computers are equipped with a 2.5 Hard Drive with one of two standard connection types: Parallel ATA (P-ATA, IDE, or EIDE) and Serial ATA (SATA). Parallel ATA drives are more common in laptop computers manufactured prior to 2007; this technology was replaced by Serial ATA which offers less expensive production costs and faster, more efficient data transfer.

  Serial ATA is recognizable by the card edge connector while Parallel ATA is recognizable by the multiple pin connections. If you have any questions regarding which type of hard drive you need, feel free to contact us at 800-524-8338 or 845-469-4800 during normal business hours (Monday - Friday; 8AM - 5:30PM EST). You can also use the LiveChat feature during normal business hours.